FREE UK delivery on £60 spend - Order by noon for same day dispatch (Mon-Thurs) 01434 603457

Shipping and Returns

FREE UK delivery (except Highlands & Islands, Channel Islands and Isle of Man) on orders of £60 and over.

Orders placed before 12pm Mon-Thurs are usually dispatched the same day (depending on availability).

Please note we are closed on Fridays. 

Please allow extra time for candles and diffusers to be made. Please contact our Customer Care Team if you havenít received your order within the expected delivery time.

Orders under £60 incur a shipping charge depending on the size/weight of the item(s) ordered and the destination:


UK mainland (excluding Highlands & Islands, Northern Ireland, Channel Islands and Isle of Man)

Next day delivery on orders placed before 12pm (if items are in stock) via Courier - £5.

Small parcels (under 1.75Kg goods) via Royal Mail 48-72 hours - £3.00


Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man and Europe

Standard  delivery via Courier between 2-7 days £15 up to max weight of 20kg


N.B. We do not ship to the rest of the world.


OrderTracking - Our courier will email or text you with the 2 hour delivery window. You may change the delivery day or provide alternative delivery address, however If you know you wll not be at home please put an alternative address or "safe place" on your order Iin "delivery instructions" box as our courier always requires a signature or instruction for a "safe place".


If you would like your order dispatched on a certain day, or to a neighbour, or to your work address -  simply add this on your order in "delivery instructions" box or  phone us 01434 603457


Returns Policy

We hope that you will be delighted with your order, but if for any reason you are not completely satisfied, we are happy to offer a refund or replacement on all goods returned to us within 14 days of your ship date. We are only able to accept returns that were purchased on

Northumbrian Botanicals Ltd, Unit 2, Legion House, Beaufront Business Park, Anick Road, Hexham, NE46 4TU

Northumbrian Botanicals Ltd.
Company number: 11378981