FREE UK delivery (except Highlands & Islands, Channel Islands and Isle of Man) on orders
of £60 and over.
Orders placed before 12pm Mon-Thurs are usually dispatched
the same day (depending on availability).
Please note we are closed on Fridays.
Please allow extra time for candles and diffusers to be
made. Please contact our Customer Care Team if you haven’t received your order
within the expected delivery time.
Orders under £60 incur a shipping charge depending on the
size/weight of the item(s) ordered and the destination:
UK mainland (excluding Highlands & Islands, Northern
Ireland, Channel Islands and Isle of Man)
Next day delivery on orders placed before 12pm (if items are
in stock) via Courier - £5. Small parcels (under 1.75Kg goods) via Royal
Mail 48-72 hours - £3.00
Highlands & Islands, Northern
Ireland, Channel Islands, Isle of Man and Europe
Standard delivery via
Courier between 2-7 days £15 up to max weight of 20kg
N.B. We do not ship to the rest of the world.
OrderTracking - Our courier will email or text you with the
2 hour delivery window. You may change the delivery day or provide alternative
delivery address, however If you know you wll not be at home please put an
alternative address or "safe place" on your order Iin "delivery
instructions" box as our courier always requires a signature or
instruction for a "safe place".
If you would like your order dispatched on a certain day, or
to a neighbour, or to your work address -
simply add this on your order in "delivery instructions" box
or phone us 01434 603457
Returns
We hope that you will be delighted with your order, but if
for any reason you are not completely satisfied, we are happy to offer a refund
or replacement on all goods returned to us within 14 days of your ship date. We
are only able to accept returns that were purchased on
www.northumbrianbotanicals.com.
Northumbrian Botanicals Ltd, Unit 2, Legion House, Beaufront
Business Park, Anick Road, Hexham, NE46 4TU
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