or using the Northumbrian Botanicals site, you are acknowledging that you have
read, understand, and agree, without limitation, to be bound by these Terms and
& Acceptance of your order
notify you by email as soon as possible to acknowledge receipt of your order
and to provide you with an order number. If we are unable to fulfil your order
following this acknowledgement, we will contact you by email or telephone
advising you of this. If you require any information concerning your order
please email us at [email protected] quoting your order number.
We may not accept your order if an item you have ordered is out of stock, if we
have identified a product or pricing error or if we are unable to obtain
authorisation for your payment. Please note that we reserve the right to reject
any offer to purchase by you at any time.
inspect the merchandise upon receipt and check that everything specified on the
delivery note is included. You will be deemed to have accepted the order unless
you notify us upon receipt that there is a problem or you cancel the order in
accordance with your cancellation right and/or you return the goods in
accordance with our Returns Policy. If you fail to take such action, we are not
obligated to accept any rejection by you of the merchandise at a later date.
Your statutory rights are not affected. If you are not at home when your parcel
arrives, the postman should leave written information regarding where and when
you should collect your parcel. Please be aware: these slips of confirmation
are usually reported as being discarded as junk mail. If you do not collect
your parcel within the post office specified timeframe (usually 7 days), the
parcel will be returned to us and you will need to arrange for a new delivery.
You will have to pay the postage costs incurred in resending the parcel.
be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo,
Switch, Maestro and PayPal. Payment will be debited and cleared from your
account at the point at which your order is acknowledged. Please note that all
credit/debit cardholders are subject to validation checks and authorisation by
the issuer of the card. The cardholders address must match the information held
by the issuing authority. If the issuer of your payment card refuses to pay or
does not for any reason authorise payment to Northumbrian Botanicals, we will
not be liable for any delay or non-delivery of merchandise. Please note that we
retain the legal ownership of all merchandise until full payment has been made
by you and received by us. Legal ownership of the merchandise will immediately
transfer back to us if we refund any payment for the merchandise to you.
remember that when we accept your submitted order for merchandise on this
website, there will be a legally binding contract.
You have the
legal right to cancel your order within fourteen working days from the date of
receipt of the goods if you send us a notice of cancellation in writing and
return the goods to us in their original, unopened and unused condition. For
further details of how to return merchandise please see our Returns section.
Where goods are delivered to a third party you may exercise your right to
cancel if you are able to return the merchandise to us.
submit your cancellation notice by email to our Customer Services department
at: [email protected] or in writing to:
Botanicals Ltd, Unit 2 Legion House, Beaufront Business Park, Anick Road,
Hexham, NE46 4TU.
This site is owned by Northumbrian Botanicals Ltd and registered in England with registered address at Unit 2 Legion House, Beaufront Business Park, Anick Road, Hexham, Northumberland. NE46 4TU and email address [email protected]
Any purchase of goods from the site www.northumbrianbotanicals.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".