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This site is owned by Northumbrian Botanicals Ltd and registered in England with registered address at Unit 2 Legion House, Beaufront Business Park, Anick Road, Hexham, Northumberland. NE46 4TU and email address hello@northumbrianbotanicals.com
Any purchase of goods from the site www.northumbrianbotanicals.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature". |
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| Purpose |
| These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Northumbrian Botanicals for the customer. | |
| Order Confirmation |
| All contractual information will be confirmed by email to the address specified by the customer during the purchasing act. | |
| Proof of Transaction |
The records stored in Northumbrian Botanicals's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence. | |
| Product Information |
| Every effort has been made to ensure the accuracy of the information presented on Northumbrian Botanicals's site. Northumbrian Botanicals shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Northumbrian Botanicals were aware of the possibility of such damages. Product photos, descriptions and prices are non-contractual. | |
| Validity Period of Offer and Prices |
| Our offers and prices are valid for the day the site is consulted and are subject to change without notice. | |
| Delivery Terms |
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Northumbrian Botanicals, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. | |
| Loss or Damage in Transit |
Northumbrian Botanicals Ltd will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Northumbrian Botanicals and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Northumbrian Botanicals Ltd or its representatives on request. | |
| Delivery Errors |
The customer must inform Northumbrian Botanicals Ltd immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to Northumbrian Botanicals Ltd, Unit 2 Legion House, Beaufront Business Park, Anick Road, Hexham. Northumberland. NE46 4TU
Any claim that does not respect the rules defined above cannot be taken into account and releases Northumbrian Botanicals Ltd of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Northumbrian Botanicals Ltd in whole, in its original packaging and in perfect condition to Unit 2 Legion House, Beaufront Business Park, Anick Road, Hexham, Northumberland NE46 4TU.
For claims to be accepted, the customer must first make a declaration to Northumbrian Botanicals Ltd concerning any returns and receive Northumbrian Botanicals Ltd consent. If accepted, the customer will ship the package to Unit 2 Legion House, Beaufront Business Park, Anick Road, Hexham, Northumberland. NE46 4TU
Shipping fees shall be at Northumbrian Botanicals expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return. | |
| Warranty |
The provisions hereof cannot deprive the customer of their right to legal warranty requiring Home Scents Ltd to protect the customer against latent defects of goods sold.
The customer is expressly informed that Home Scents Ltd is the manufacturer of the goods presented in www.northumbrianbotanicals.com.
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| Right to Withdrawal |
In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Northumbrian Botanicals Ltd customer service department. All goods must be returned to Unit 2, Legion House, Beaufront Business Park, Anick Road, Hexham, Northumberland, NE46 4TU
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, Home Scents Ltd will make every effort to refund the customer within 30 days. | |
| Right of Use |
| The use of any trademarks, logos or brands present on the site is strictly forbidden. | |
| Force Majeure |
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party. | |
| Partial Invalidity |
| These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court. | |
| Non-Waiver |
| No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof. | |
| Data Protection |
| All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998. | |
| Applicable Law and Competent Jurisdiction |
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on www.northumbrianbotanicals.com strictly imply the acceptance of Northumbrian Botanicals Ltd terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with Northumbrian Botanicals Ltd before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts. | | | |
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